Refund policy

Simple and Fair

At DIMANNI CANADA, we aim to provide products that meet your expectations.
If something is not right, we will work with you to find a fair and reasonable solution.

πŸ”„ Returns

Due to the nature of personal care products, we do not accept returns on:

  • Opened or used items
  • Products that are no longer in their original condition

If your item is unused and in its original packaging, you may contact us to request a return.

πŸ’³ Refunds

If a return is approved:

  • Refunds apply to the product value only
  • Original shipping costs are non-refundable

Refunds will be processed to your original method of payment once the returned item is received and inspected.

🚚 Return Shipping

Customers are responsible for:

  • Return shipping costs
  • Ensuring the product is safely returned

We do not cover return shipping unless the issue is caused by us.

❗ Damaged or Incorrect Orders

If you receive:

  • A damaged item
  • The wrong product

Please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the issue

We will resolve the issue at no additional cost to you.

🚫 Non-Refundable Situations

We do not offer refunds for:

  • Change of mind after use
  • Minor variations in product appearance
  • Personal preference regarding scent or texture

⏱ Processing Time

Approved refunds are processed within 5–10 business days after inspection.

πŸ“© Contact Us

For any refund or return inquiries, please contact us